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Line of Sight Assessment©
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The planning has been done … the strategic direction has been determined
… the next step is to commence implementation … but … are
the capabilities of the organisation of sufficient strength to implement
the strategy? |
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Why undertake a Line of Sight Assessment©?
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Over a number of years
the principals of SigmaField have worked with clients on an on-going basis
to develop their strategic plans. A number of patterns began to emerge
in relation to what is critical to implementation of the strategic plan.
Particular elements within the patterns have been shown to have strong
correlations to an organisation’s capacity to implement strategy.
The seven identified
elements are:
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The quality of the
leadership driving the implementation of the strategic plan, the ability
of the implementation sponsor to control and allocate resources, and the
effectiveness of the support person/s focused on implementation.
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How aligned are the
Business Plans of each Business Unit or Division with the overall Strategic
Plan? Will the sum of the Business Unit Plans, at their current KPIs /
Scorecards, equal the overall Plan and Scorecard?
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This is the next level
of alignment. Do teams’ and individuals’ goals and KPIs directly
cascade from the Business Unit plans and will they sum to equal the Business
Unit goals and KPIs?
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Are teams and individuals
incentivised for superior performance and know the consequences for poor
performance? Are measures in place to effectively and objectively assess
performance? How effective is the performance expectation planning process
and the appraisal and skills development process?
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How strong is the
collaboration between Business Units, teams and individuals? Will people
share knowledge and resources to achieve a group-wide outcome?
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Are the disciplines
of Project Management understood and practiced? Are projects properly
planned, resourced and managed? Do projects come in on time and budget,
achieving stated project objectives?
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How effective is the
support structure for getting things done, e.g. internet, video conferencing,
shared directories and contact lists, underlying operational systems and
processes, knowledge management, harmonised policies and practices?
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How is the Line of Sight Assessment© Conducted?
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The Line of Sight
Assessment© is conducted as a series of interviews with senior management
and the staff. The results of the interviews are graphed to show the perceptions
of the senior management team and the staff. From this analysis the biggest
gaps to benchmark are identified and decisions can be made to improve
capability in those areas. The tool can be used as an ongoing measurement
tool.
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An Example
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The following graph
demonstrates the results of a Line of Sight Assessment© undertaken
over two timeframes;
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- the white line
indicates the assessed implementation capability against benchmark at
the commencement of an integration of a number of organisations into
one;
- the red line indicates
the results of a second assessment undertaken after a period of 3 years.
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The result provides a graphic
illustration of how this sample organisation recognised the disparity at the
outset and worked to address each of the critical areas. Whilst Performance
Management remains an area requiring additional attention, focused actions can
be put in place to improve this capability area that will ultimately be able
to be translated into the achievement of the strategic objectives.
Conclusion
Identification and recognition
of areas requiring additional focus is imperative in order to achieve strategic
outcomes. The Line of Sight Assessment© is a tool which provides a graphic
illustration of the perceptions of implementation capability of those people
whose job it is to implement the strategic goals.
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